The Healthcare Health Check — Walid Hassanein
Featured Offering — Healthcare

The Healthcare
Health Check.

A field-based research study for hospital and clinic leadership

Walid Hassanein  ·  UX Researcher & Service Designer  ·  walid.hassanein@gmail.com

Most healthcare organizations know something isn’t working. Patients wait longer than they should. Staff develop workarounds nobody officially approved. Handoffs between departments break down quietly. These friction points are almost invisible from the inside — they’ve become part of the daily routine. The Healthcare Health Check is a structured ethnographic study that goes where the work actually happens, and returns with a clear, evidence-based picture of what to address first.

What Your Organisation Gains
✓  Improved patient experience
Surface moments where patients feel lost, delayed, or poorly informed — and fix them.
✓  Higher provider satisfaction
Identify administrative burdens and workflow friction that exhaust clinical staff.
✓  More efficient operations
Expose redundant steps, handoff failures, and process gaps costing time and money every day.
✓  Accreditation readiness
Generate structured process evidence required for JCI, ISO, and similar quality frameworks.
How It Works
01
Immersive Field Research
I embed in your environment over multiple days, shadowing staff, nurses, and providers. Real workflows, observed in real time — no surveys, no simulations.
02
Process Mapping & Gap Analysis
I document how processes actually flow, surfacing friction points, workarounds, and systemic gaps that slow teams down or create patient risk.
03
Actionable Recommendations
A structured report for both clinical and operational leadership, with findings prioritized by impact and feasibility.
Why Now

Egypt’s healthcare sector is digitizing rapidly under the Universal Health Insurance program, with over 1,300 active hospital projects underway. New systems are being introduced faster than workflows are being redesigned to accommodate them. The Health Check bridges that gap — ensuring investment in technology translates into real improvements in how care is delivered.

About Walid Hassanein

15+ years of UX research and service design across healthcare, enterprise, and SaaS. Ethnographic research conducted in nephrology clinics, emergency departments, and surgical suites across North America. Built Altera Digital Health’s first UX research practice from scratch. Field research for Siemens Healthcare, Roche Pharmaceuticals, and LivaNova. Based in Cairo, available to begin engagements immediately.

1,000+
Hours in-hospital research
15+
Years experience
20%
NPS improvement